FAQs Archive

Q: Can I speak with your clients to learn about their experiences?

We're happy to introduce you, however, we won't provide a list out of respect for clients' request for anonymity. If you choose to speak with one of our clients, you can request a colleague introduction through our contact us form - just let us know which one you wish to speak with. Client law departments and law firms are more than happy to act as a reference for our business, and would be willing to share their experience to help others. You will learn about the initial challenges that brought about a need to seek solutions, the problems they faced in finding them, the solutions they considered, and the ultimate decision to choose ASCENT® or doeDISCOVERY™. You can learn more about the benefits they find today. Read their stories →

Q: Do my outside legal counsel and 3rd-party vendors pay to use ASCENT ELM?

Our software model does not charge your outside counsel or 3rd-party vendors to use the system. We do realize that's a different business model, but we also believe it's the right one for our clients. The client onboarding charges include the onboarding of all vendors into the ASCENT ELM system. There are no chargebacks or added fees for them to invoice clients through our ELM platform. It's all included in your upfront, contracted monthly charge.

Q: What's the best way to contact my doeLEGAL support rep for answers?

doeLEGAL is always available to you. You may reach your support team by calling 302-798-7500. If your need involves ASCENT ELM, you may email directly the team using ascentsupport@doelegal.com . For eDiscovery needs, please email info@doelegal.com for your answers. For other issues, feel free to use our contact us page to outline your needs. These messages are sent directly to a dedicated team member to ensure your issue gets resolved. Our after-hours support escalates your message to the right person as well. Use the contact method that best suits your desired method to receive a response. We know you want answers, so we don't pass you off to an auto-attendant system. Your Legaltech experts are ready to help.

Q: What should I look for in an ELM solution?

The service components that should be included are matter management, eBilling invoice management, advanced legal spend reporting, Alternative Fee Arrangements (AFAs), Outlook integration, analytics, budgeting & forecasting, benchmarking, timekeeper tracking, user-friendly dashboards, and business system integrations. These are all included with our ASCENT ELM tools along with much more. Make sure that training and comprehensive customer support are included at no extra charge.

Q: What are the most compelling reasons to use your solutions?

doeLEGAL clients have seen significant benefits leveraging our solutions. On the ASCENT ELM side of our business, our clients have improved legal performance by 65%, re-purposed over half of their legal staff, saved 50% on legal spend, increased transparency, and improved business efficiency. On the Ascent eDiscovery side, clients have lowered their time to process data by 66%, improved accuracy by 50%, and lowered overall litigation costs by 50%. Customer support is also a key component because our teams are highly-responsive, answering every call and providing useful answers.

Q: What makes you and your legal technology solutions different?

Not all legal service providers are created equal; the same is true for software solutions. doeLEGAL offers legal technology solutions and services that put you, the client, first. We work as your partner, not as a vendor. Helping you overcome challenges to help achieve your goals is our primary business mission. Beyond offering the most advanced legal technology, we offer process automation supported by a client-focused business service model. Our developers are the highest caliber technologists who build software that provides legal teams with the necessary information they need to quickly make critical decisions and optimize their legal operations. We combine service and support to provide the insights high-performing legal teams want to increase efficiency while lowering legal costs. Clients appreciate our full-featured, configurable software versus the typical, costly customized competitive offerings. With faster implementation, lower costs, and more efficient results - clients share their stories to prove the value. We don't answer to capital venture groups or shareholders, so we can make decisions in the best interests of our clients - period.

Q: How much experience do you have with managing litigation data?

Litigation data is where we started. We developed a comprehensive eDiscovery process that uses the best-in-class technology to offer Ascent eDiscovery that collects, stores, analyzes, and produces complex litigation data for law firms and legal departments worldwide. Our dedicated eDiscovery and litigation support experts have decades of experience guiding partners to successful outcomes while lowering litigation costs. Our team has broad expertise with all legal software tools used at each stage of the EDRM process. We also consult with major software companies to provide expert programming used in the advanced eDiscovery software available today. doeLEGAL provides all these EDRM-focused services as a service package, or choose only the services you need to augment your in-house capabilities. All our services are handled under one roof to ensure an unbroken chain of custody.

Q: We need a partner who understands our business goals first, not just a legal vendor. What is your approach?

We hear so often that law firms and legal departments are more successful when their service providers understand what their teams need to do their job effectively. Unfortunately, that is not the norm these days. doeLEGAL follows the corporate culture of partners first. Through a deeper understanding of our clients, Ascent eDiscovery and ASCENT ELM are highly configurable to meet the business goals of our clients. By understanding your needs, we ensure the software meets your processes. Clients depend on our solutions to deliver the most valuable matter information, where it's needed most.

Q: Does Ascent eDiscovery provide better visibility into our litigations to help us control data and costs?

End the struggle of getting full transparency on all of your litigation cases. Ascent eDiscovery eliminates the limitation on what you can see by intelligently delivering your data on one screen, giving you everything you need to evaluate the best outcomes. Clients often use our litigation technology experts, working like a part of their in-house litigation team. With over 25 years of litigation and eDiscovery experience at your disposal, a full-service expert can add many competitive advantages to your legal operations.

Q: Can Ascent software save time & money on our eDiscovery tasks?

Ascent eDiscovery puts the entire EDRM lifecycle in one place where your team has full control of every stage. We provide access to the best-of-breed legal technology software tools and ensure they are available 24/7. We give you the capabilities you need to increase your control over cases and costs using top-tier technology such as Advanced Analytics, Active Learning (AL), and Technology Assisted Review (TAR). Combining your in-house capabilities with our team's expertise reduces your time, increases litigation accuracy, and lowers overall costs by up to 50%.

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